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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Puerto Princesa : Underground River Tour   has an average customer care rating of 5.00 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 5.00
  • Overall Experience .......................................................................... 5.00
  • Safety/Organization ......................................................................... 5.00
  • Overall Impression/ Value.............................................................. 5.00
Pickup info:

Complimentary free pick-up service from your hotel located in Puerto Princesa to the jump off point in Sabang beach for the start of your tour. Additional fees may apply for hotels outside of central Puerto Princesa.

Travellers taking this tour should be ready for collection at 7am.  Some travellers may not be collected until as late as 8.45am as other guests are being collected from across the city.  Please be ready at 7am  

Depending on the tour you will arrive back in Puerto Princesa around 5pm.  There may be some occasions when you arrive back later.

If you have flights that same evening it is possible to arrange for you to be returned to the city earlier.  Please be advised you will need to provide us with copies of your flight tickets to avail this arrangement.

 


Notes:

Tour Inclusions:

 

  • Roundtrip Air-con Van Transfer
  • Motorized Boat Transfer
  • Buffet Lunch at Taraw Resort
  • Entrance Fees and Permits
  • Licensed English Speaking Tour Guide
  • Travel Insurance

 

 




Traveller Feedback

Mr Roderick P.
- Philippines
on 07 May 2012
Mr. Roman (our tour guide) and the driver are very professional. They are very friendly and nice and they also took care of us while we were on tour! :)

Mr Ralph Michael P.
- Philippines
on 07 May 2012
Mr. Roman (our tour guide) and the driver are very professional. They are very friendly and nice and they also took care of us while we were on tour! :)